For key products (Windows, Office, antivirus software, server CALs) you usually receive your license key, the download link and the installation guide by email within a few minutes of payment. Please also check your spam folder.
For key products (Windows, Office, antivirus software, server CALs) you usually receive your license key, the download link and the installation guide by email within a few minutes of payment. Please also check your spam folder.
The key is sent to the email address you provided during the order process. Please make sure the address is correct.
For account-bound products (AutoCAD, AutoCAD LT, Fusion 360) we book the license manually to your Autodesk account. After the order we request your Autodesk email address. Processing usually takes 1–2 business days.
Go to Settings → System → Activation → Change product key and enter the 25-character key. Detailed step-by-step guides are included with every order as a PDF.
Phone activation with Microsoft (a free service) often helps. Our support assists you free of charge. If a key is demonstrably defective or already used, we replace it immediately at no extra cost.
That depends on the license type. Retail licenses are bound to a person and can be active on one device at a time. OEM licenses are bound to the device. Please read the license terms of the respective product.
KeyVano accepts PayPal, credit card (Visa, Mastercard, Amex), Klarna (installments/invoice) and instant bank transfer. All payments are processed SSL-encrypted.
No, the demo payment in the preview is simulated. In live operation, all payments are processed via certified payment service providers (PayPal, Stripe).
Yes, you receive an invoice by email after every order. As the provider is established outside the EU, no German VAT is shown separately; the prices stated are final prices. The license key is noted on the invoice next to the respective product.
Yes. During the order process, tick the box for business customers and optionally enter your VAT ID. For larger orders, volume discounts or a consolidated invoice, please contact us directly.
For digital goods (license keys) that are provided immediately after ordering, the right of withdrawal expires upon provision of the key, provided you expressly agreed during checkout. This consent is mandatory before the purchase.
If a key does not work or is already used, you receive a free replacement key. Please contact us with your order number. Our support will help you immediately.
Yes, for orders of larger quantities we offer individual conditions. Contact us by email at support@keyvano.io or by phone at +852 9847 3261.
A company account with payment terms and dedicated support is possible for B2B customers from a certain order volume. Get in touch with us.
You will find the official download link in the confirmation email after your order. For Windows products we link directly to the Microsoft download page.
For online activation, yes. Alternatively, Microsoft offers phone activation that works without internet. We explain both ways in our installation guide.